What happens if the service is unavailable?

What stops working?

While the service does not answer, you cannot:

• sign in to the console or to applications that use single sign-on;
• approve requests on the phone (requests do not arrive);
• authenticate to the VPN or Wi-Fi over RADIUS;
• create or change people, policies or settings.

The most common message is «The server took too long to respond. Try again.», or a 503 answer. See Service unavailable.

What keeps working?

What should the administrator prepare?

1. Set a suitable offline window for Windows computers; see Offline policy.
2. Keep the break-glass account's credentials somewhere safe and outside the service.
3. Keep at least two administrators with a passkey.
4. On the VPN, decide whether you want a fallback method during an outage (a risk decision for your organization).

How do I know whether it is a general outage?

If several people and several services fail at the same time, it is probably a general outage. Contact your provider. Do not retry automatically: request limits can slow recovery.