Distributors and partners · Licences
A customer's licence states and what happens at the end
Each customer's licence state changes on its own with the dates. Follow it under «Distributor» › «Licences» and renew before the end.
Which states are there?
| State | When | What the customer sees |
|---|---|---|
| «Active» | Within validity | Nothing special |
| «Ending soon» | 30 days before the end (by default) | A banner: the licence ends on a date; ask your distributor or AuthGuard to renew it |
| «In grace period» | After the end, 14 days by default | A banner: «Renew it now: after the grace period the organization becomes read-only.» Everything works |
| «Expired» | After the grace | Read-only (or suspended, depending on the terms) |
| «Revoked» / «Ended» | Revoked or no licence | Treated as expired |
The warning and grace periods and the end behaviour come from the licence terms the platform sets.
What does "read-only" mean?
Sign-in, single sign-on and application sign-ins keep working; people keep their password, passkey and sign-out. Still allowed: revoking sessions, changing a person's status (re-enabling needs a free seat) and GDPR requests. Every other administrative change is refused with license_read_only. Nothing is deleted.
What if the terms say "suspend"?
The organization is suspended (realm_suspended at sign-in and on the API) until renewal; the renewal resumes it automatically. A suspension made by an operator is separate and is not lifted by a renewal.
How do I avoid surprises?
- Filter by the «Ending soon» state in the licence list.
- Renew your pool before renewing your customers.
- Warn the customer: the console banner names the distributor and AuthGuard.
Error codes in this article
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