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Troubleshooting · Phone

«This request could not be verified.» and other request warnings on the phone

1 min read
Android

Symptom and fix

Message on the phone	Cause	What to do
«This request could not be verified. You can decline it.»	The server's signature on the request does not check out. The request may not come from your organization	Do not approve. Decline and tell your security team
«This request cannot be opened.»	The request is incomplete or no longer exists	Go back to the list of pending requests
«The request expired.»	The time to answer passed	Ask again in the browser
«Three wrong codes: the request was declined.»	You typed a code different from the browser's three times	Ask again and copy the code carefully
«The request could not be completed. Try again.»	Network or service failure	Try again; switch network if it repeats
A message that pending requests could not be checked	No connection to the service	Check the network

In the browser, «The request is no longer waiting for approval.» means the request was already answered, declined or expired.

Why must the code match?

The code shown in the browser proves the request on the phone is the same one you just made. If you see no code in the browser, you did not make this request: decline it with "It wasn't me".

When to escalate

A request that cannot be verified, or requests you did not make, must be reported at once to your organization's security team.

Error codes in this article

Article referencets-android-request-unverifiedquote it to support to identify this article. Checked against the product at commit 5f6607a8.