Help centre · AuthGuard
How can wehelp?
Step-by-step guides, videos and fixes for signing in, approving on your phone, administering and integrating.
- Source
- API responses
- Section
- Troubleshooting
paste the code, find the fix
- 222articles
- 15video tutorials
- 451error codes
- PT · ENPortuguese and English
By role
Start withyour role.
-
01 · 40 articles
End users
Signing in, approving requests on your phone, passkeys, codes and access recovery.
- How to sign in to your organization's authentication service
- Install the approver app on your phone
- Link your phone to your account
- Approve a request on your phone (comparison code)
-
02 · 76 articles
Administrators
Setting up the organization, people, policies, applications, Windows, RADIUS and privileged access.
- Administrator first steps (checklist)
- How the administration console is organized
- Access policies: how they work
- Create people in the console
-
03 · 18 articles
Distributors and partners
Customers, licences, white label, domains and the distributor portal.
- The AuthGuard distributor portal
- Create a customer organization (with a licence)
- Issue a customer organization's activation code
- Licence pools and seats
-
04 · 18 articles
Developers
API, OpenID Connect, SAML, webhooks, signed receipts and SDKs.
- The AuthGuard API for integrators: overview and conventions
- API authentication (machine clients, SCIM tokens, OIDC clients)
- Integrate an application with OpenID Connect
- Create an approval request (intents API)
-
05 · 58 articles
Troubleshooting
Error messages, their cause and fix, and when to escalate.
- Error code index
- Requests do not reach my phone (notifications)
- I cannot link my phone (linking errors)
- My passkey does not appear or does not work
-
06 · 12 articles
FAQ
Security, privacy, data, languages and what is not supported yet.
- What will support never ask me for?
- How is my account protected?
- How is GDPR handled (my personal data)?
- Where is the data?
Video tutorials
See howit's done.
Short, captioned videos on the most common tasks.
-
2:32
Tutorial 01Activate the organization and create the first passkey
Activate the organization with the link or the code, create the administrator's passkey and see what to set up next. -
2:06
Tutorial 08Phones and security
Turn on phone approval, set the sign-in rules and prepare support for when someone loses their phone. -
2:39
Tutorial 07Applications: OpenID Connect, SAML and Microsoft 365
Connect the organization's applications through OpenID Connect, SAML and Microsoft 365, with single sign-on. -
2:24
Tutorial 06Access policies
Publish the policy that decides who signs in to each application, test it before activating and roll back safely. -
2:45
Tutorial 11Windows sign-in
Protect Windows sign-in with phone approval, also without a network and with help from support. -
3:14
Tutorial 12Privileged access (PAM)
Administration accounts in a vault, used only by whoever asked and was approved, for the time requested, with recorded sessions.
Error codes
Got anerror code?
Look up an error code (for example api:device_limit, AGW01 or 429) to find the article that explains it.
Overview
Every access,one proof.
Identity, strong authentication and privileged access in one platform, with signed proof of every approval.