Replace your phone

If you still have the old phone, replacing it is simple: link the new one first and only then remove the old one.

Step 1: link the new phone

1. Install the approver app on the new phone.
2. In the console, open «Protect» › «My phones» › «Add a phone». The console asks for a recent confirmation, which you can give with the old phone or a passkey.
3. Follow Link your phone to your account.

If «You already have three phones. Remove one to add another.» appears, do step 2 first.

Step 2: remove the old phone

Use either way:

• In the console: under «My phones», choose «Remove» next to the old phone and confirm in «Remove phone». A recent confirmation is required.
• On the old phone: open the app, tap «Manage accounts», choose the account, tap «Remove this account from this phone», then «Remove». The service is told and the phone's keys are deleted.

When a phone is removed, the sessions it approved end.

Step 3: only now, uninstall

Uninstalling the app deletes the phone's keys but does not remove the phone from your account on the service. Always remove it first, in the app or in the console.

If the app shows «Account removed from this phone, but the server could not be told. Also remove this phone in the console, under “My phones”.», remove it in the console.

What about requests that were pending?

Requests waiting for the old phone end when it is removed. Ask again on the originating screen.

I no longer have the old phone

See I lost my phone or it was stolen.