Approve a request on your phone (comparison code)

When you sign in, confirm a change, or a system of your organization asks for your decision, the request reaches the approver app. To approve, you type on the phone the code that the originating screen shows.

How does the request arrive?

• As a notification: «Sign-in request» or «Approval request». The lock screen shows only «You have a pending request» (preceded by the product's name if your organization does not use its own brand), without the organization or the service.
• Without notifications: open the app and, under «Pending requests», choose «Open».

What does the phone show?

Every request shows the organization, the time of the request and «Time left». With less than a minute left, the app warns: «Less than 1 minute left to respond.»

How do I approve?

1. Compare the organization and the action with what you just did. If you do not recognise the request, do not approve: use «It wasn't me».
2. Type the six-digit code the originating screen shows in «Code shown in the browser». «Approve» becomes active only with six digits.
3. Tap «Approve» and confirm with biometrics or the PIN.
4. The app shows «Request approved. You can return to the browser.»

The code is neither a secret nor a password: it proves that the phone and the screen are about the same request. That is why you copy it from the screen.

What if the code does not match?

The app shows «Wrong code (2 attempts left)». At the third mistake: «Three wrong codes: the request was declined.» Start a new request on the originating screen.

Compare mode

For some system requests, and for network access, the phone shows the code and asks «Check that the requesting application shows this code:». Compare and approve only if it is the same.

Other messages