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Distributors and partners · Distributor

Create a customer organization (with a licence)

  • 2 min read
  • SaaS

A customer organization is created awaiting activation, with no people, already holding seats from one of your pools. Then you issue an activation code for the customer's first administrator.

Before creating

  • Choose the slug: 3 to 63 lowercase letters, digits or single hyphens, starting and ending with a letter or digit, not only digits. It names the address https://<slug>.authguard.pt and can never be changed or reused.
  • Check that you have an active pool with free seats and that your organization quota is not full.

How do I create it?

  1. Under «Distributor» › «Organizations», choose «Create licensed organization». «Create an organization with its licence» opens.
  2. Fill in the «Display name» and the «Slug (address name)».
  3. Pick the «Pool», the seats and the end date (at most the pool's end).
  4. Choose «Create with licence». A confirmation shows the name and the number of seats.

You can also create it «Without a licence», but the organization can be activated only after you allocate seats to it.

Errors

MessageWhat to do
«Not created: the slug is taken or the pool changed meanwhile. Choose another slug, or open this dialog again.»Choose another slug
«Not created: the pool has too few free seats or too short a validity, or your quota of organizations is full.»Lower the seats, ask the platform for more, or delete organizations
«You have no active pool with free seats. Ask the platform for one, or create the organization without a licence.»Ask for a pool
A message that the slug is reservedSlugs such as admin, api or www are reserved

Next

  1. Issue the activation code.
  2. Optional: add a custom domain and the customer's branding.

The organization's state shows «Awaiting activation», then «Activation in progress» and finally «Active».

Error codes in this article

Article referenceds-create-customerquote it to support to identify this article. Checked against the product at commit 5f6607a8.