How can we help?
Step-by-step guides, videos and fixes for signing in, approving on your phone, administering and integrating.
- Popular searches:
- lost phone
- passkey
- VPN
- Windows offline
- SCIM
- privileged access
Choose your role
End users
Signing in, approving requests on your phone, passkeys, codes and access recovery.
- How to sign in to your organization's authentication service
- Install the approver app on your phone
- Link your phone to your account
- Approve a request on your phone (comparison code)
Administrators
Setting up the organization, people, policies, applications, Windows, RADIUS and privileged access.
- Administrator first steps (checklist)
- How the administration console is organized
- Access policies: how they work
- Create people in the console
Distributors and partners
Customers, licences, white label, domains and the distributor portal.
- The AuthGuard distributor portal
- Create a customer organization (with a licence)
- Issue a customer organization's activation code
- Licence pools and seats
Developers
API, OpenID Connect, SAML, webhooks, signed receipts and SDKs.
- The AuthGuard API for integrators: overview and conventions
- API authentication (machine clients, SCIM tokens, OIDC clients)
- Integrate an application with OpenID Connect
- Create an approval request (intents API)
Troubleshooting
Error messages, their cause and fix, and when to escalate.
- Error code index
- Requests do not reach my phone (notifications)
- I cannot link my phone (linking errors)
- My passkey does not appear or does not work
FAQ
Security, privacy, data, languages and what is not supported yet.
- What will support never ask me for?
- How is my account protected?
- How is GDPR handled (my personal data)?
- Where is the data?
Video tutorials
Short, captioned videos on the most common tasks.
2:32Tutorial 1
Activate the organization and create the first passkey
Activate the organization with the link or the code, create the administrator's passkey and see what to set up next.
2:06Tutorial 8
Phones and security
Turn on phone approval, set the sign-in rules and prepare support for when someone loses their phone.
2:39Tutorial 7
Applications: OpenID Connect, SAML and Microsoft 365
Connect the organization's applications through OpenID Connect, SAML and Microsoft 365, with single sign-on.
2:24Tutorial 6
Access policies
Publish the policy that decides who signs in to each application, test it before activating and roll back safely.
2:45Tutorial 11
Windows sign-in
Protect Windows sign-in with phone approval, also without a network and with help from support.
3:14Tutorial 12
Privileged access (PAM)
Administration accounts in a vault, used only by whoever asked and was approved, for the time requested, with recorded sessions.
Meet AuthGuard
Identity, strong authentication and privileged access in one platform, with signed proof of every approval.